Where senior executives in Customer Contact, benefit from a competitive advantage and emerge poised to reimagine and reinvest in the customer experience; an interactive, hands-on collaborative experience designed to meet your personal needs.
  "By far the best opportunity to get the real insight on the industry and trends."
     - Director of Customer Support EMEA, Euronet Worldwide

Benefit from an impressive roster of Pan-European speakers & participants:

Dr. Nicola J. Millard
Customer Experience Futurologist, BT
Peter McKenzie
Barcelona Service Center Site Head & EMEA Consumer Banking Operations & Technology CAO, Citi
Participating Countries:
  • Austria
  • Belgium
  • Bulgaria
  • Czech Republic
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Israel
  • Italy
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom

Select from the following tracks to build your custom program:

Customer Touchpoints and Experiences
Customer Care Excellence
Perspectives on Customer Interaction

Join Mindshares & Fireside Chats; Practitioner panels, drawing from the experience of featured executives:
From Customer Relationship to Customer Experience Management
Building Excellence in a Multilingual Customer Care Service Delivery Model
Customer Channel Preferences and Strategy Alignment

Unique and Engaging

Build contacts and invigorate professional networks with non-stop networking, including; the Tale of Two Cities networking journey through the illuminated city of downtown Lisbon, plus, receptions, a wine & dine, and more.
Customer Contact Center Site Tour: Take a networking tour of Lisbon’s most innovative contact centres & see how a stylish environment, advanced technology & agent engagement programs make these centres among the best places to work.

 A Different Perspective

Speakers and participants share an equal part in delivering excellence at this unique event, made up of over 80% interactive sessions, panel discussions, brainstorming “think tank” sessions & real-world case history presentations.

Walk away with new contacts, best practices and renewed inspiration for the road ahead.



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Vice Presidents, Managing Directors, Heads Of, Directors & Managers within:
Customer Contact/ Call Centres
Customer Care/ Services
Customer Experience
Customer Support
Sales & Marketing
Meet some of our many
pan-European event participants:

Blizzard Entertainment
Philips Healthcare
Direct Line Group
The Trainline.com
Vorwerk International
Take a sneak peak at the "can't miss" event of 2014:

events.us@frost.comQuarterly eBulletinRegister
Register nowevents.us@frost.com • tel: 1.877.go frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/cce
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