The Culture Value Chain: Business Impacts Defined
Understanding the importance of an organization’s culture and the impacts it has on customers and on the business itself is critical in today’s environment.
The correlation between employee engagement and revenue growth, for organizations with great corporate cultures in their internal captive call centers, is becoming more apparent. This white paper looks at the links between culture and top-line revenue growth for outsourced customer
In this paper we discuss:
- The crucial role of corporate culture in customer experience excellence
- Top-line and bottom-line impacts
- Quantifying the business value
- The culture of corporate social responsibility and social mission